Delivery

Rowlinson

Deliveries are made directly from Rowlinson; they advise deliveries take up to 7 days. You will be contacted by their courier before delivery is attempted. Please contact us if you wish to return any Rowlinson products.

Any damage to products must be reported within 24 hours of delivery

Pavestone

Deliveries are made directly from Pavestone; they will be in contact shortly after your order is placed to arrange a convenient delivery date for you. Delivery timescales for paving products can vary.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any Pavestone products. Any Pavestone orders that customers wish to return will be subject to restocking and haulage costs; these are determined by Pavestone on a case-by-case basis so will vary.

Any damage to products must be reported within 24 hours of delivery

Durapost

Deliveries are made in 3-5 working days.

Any damage to products must be reported within 24 hours of delivery

XL Joinery

Deliveries are made directly from XL Joinery; they usually take 3-5 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include a mobile phone number.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any XL Joinery products. Any XL Joinery orders that customers wish to return will be subject to a collection fee. This will be determined by XL Joinery.

Any damage to products must be reported within 24 hours of delivery

Deliveries are made directly from JB Kind; they usually take 3-5 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include a mobile phone number.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any JB Kind products. Any JB Kind orders that customers wish to return will be subject to a collection fee. This will be determined by JB Kind.

Any damage to products must be reported within 24 hours of delivery

LPD Doors

Deliveries are made directly from LPD Doors; they usually take 5-7 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include mobile phone number.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any LPD Doors products. Any LPD Doors orders that customers wish to return will be subject to collection and haulage fees. This will be determined by LPD Doors.

Any damage to products must be reported within 24 hours of delivery

Deliveries are made directly from Deanta; they usually take 3-5 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include a mobile phone number.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any Deanta products. Any Deanta orders that customers wish to return will be subject to a collection fee and restocking charge. This will be determined by Deanta.

Any damage to products must be reported within 72 hours of delivery

Namgrass

Deliveries are made direct from Namgrass; they usually take 3-5 working days.

Please note:

• Deliveries are made between 8am -6pm with their courier.

• Someone must be on site who is able to assist the driver with offloading the goods.

• If the driver is unable to make delivery, a £40 re-delivery fee may be charged.

Rolawn

Deliveries are made directly from Rolawn; they usually take 3-5 working days. Please include an email address for delivery updates.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Castle Composites

Deliveries are made directly from Castle Composites; lead times vary from product to product. Please include a mobile phone number at the point of order as you will be contacted by Castle Composites regarding the delivery.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any Castle Composites products. Any Castle Composites orders that customers wish to return or any Castle Composites orders that have been rejected by the customer at the point of delivery will be subject to the below:

• The original delivery charge paid is non-refundable.

• Restocking charge of £36+VAT.

• Haulage costs of £55-£59+VAT (this varies with customer location).

• Items must be palletised prior to the collection taking place. Customers are advised to take images of the pallet before the collection takes place. If this is not followed and the collection has to be rebooked, this will be subject to an additional fee.

• As with all collections, the customer is viable for any damages to the items during transit back to Castle Composites, if any damages/defect are found that have not already been reported then the value of these items will be deducted from the refund.

Deliveries are made directly from Armorgard; they will be in contact shortly after your order is placed to arrange a convenient delivery date for you. Delivery timescales for products can vary.

As the delivery is agreed with you directly once the order has been processed; redelivery charges will apply if there is a failed delivery.

Please contact us if you wish to return any Armorgard products. Any Armorgard orders that customers wish to return will be subject to restocking and haulage costs; these are determined by Armorgard on a case-by-case basis so will vary.

Any damage to products must be reported within 24 hours of delivery

Prorad

Prorad Radiators are delivered directly from our supplier. On receipt of an order we will e-mail you to arrange an agreed delivery date. Once an e-mail response has been received and delivery day agreed we will arrange delivery for the chosen day. All deliveries must be received and signed for by a person over the age of 18 due to the nature of the product and cannot be left in a safe place. We can on some occasions leave at an alternative address but this will need agreed prior to the given delivery day.

Deliveries are to ground floor access only.

In the event of a failed delivery the order will be returned and we will be directly notified by our supplier. An additional delivery/handling charge of £24 + VAT will be applied for redelivery in line with our supplier terms and conditions, so all we ask is you are available on the agreed date. In the event of this happening we will contact you directly as payment will be required prior to a redelivery date being arranged. If you choose to cancel your order a restocking charge will apply.

* Any damage to products must be reported within 24 hours of delivery *

Occasionally we are unable to make deliveries to an address due to accessibility issues and restrictions. We will notify of this as soon as we are made aware and provide a full refund.

Kartell 

Kartell ‘Direct’ products are delivered directly from our supplier. On receipt of an order you will be contacted to arrange an agreed delivery date. Once a delivery date is agreed, delivery will be made. All deliveries must be received and signed for by a person over the age of 18 due to the nature of the product and cannot be left in a safe place.

We can on some occasions leave at an alternative address but this will need agreed prior to the given delivery day.

Deliveries will be made Monday to Friday between the hours of 7.30am and 5pm.

Deliveries are to ground floor access only.

In the event of a failed delivery the order will be returned and we will be directly notified by our supplier. An additional delivery/handling charge of the original delivery amount will apply for redelivery in line with our supplier terms and conditions, so all we ask is you are available on the agreed date. In the event of this happening we will contact you directly as payment will be required prior to a redelivery date being arranged.

We endeavor to try to make one single delivery but if for some reason an order be split from the supplier, a secondary delivery charge will not apply. We in most circumstances notify you prior to this.

* Any damage to products must be reported within 24 hours of delivery, please do not commence installation of any damaged products. All baths and panels must be inspected at point of delivery and damage must be marked on the delivery note and the product returned with the driver. Claims cannot be accepted after this.

Should you wish to return an item, please contact us in the first instance.

A collection can be arranged equivalent to the cost of the original delivery. A restocking charge of 15% (Baths 35%) will apply. Costs will be deducted from the final refund.

Grant Westfield Shower Boards Delivery Terms and Conditions:

• Delivery charge per order applies.

• After placing an order, you will receive an order acknowledgment.

• We will then notify you by e-mail confirming the delivery date. This date will be earliest available.

• If the advised date is unsuitable please call us on 01228 635022 or e-mail us on [email protected] where we can re-schedule to a more suitable date in the future.

• Due to the size of the product an adult must be present to receive the delivery and provide a signature. We are unable to leave the delivery in a safe place.

• Deliveries are to ground floor access only.

• Delivery time is scheduled between 8:00 am and 5:00 pm Monday to Friday. It is sometimes possible on the day of delivery to make contact with Grant Westfield for a rough delivery estimate. Please note that this estimate may not be 100% accurate.

• If there is a need to reschedule the delivery, a request can be raised to make alternate arrangements. Charges may apply for redelivery.

• Please ensure all products are checked upon delivery. In the event of any visible damages, please contact us within 2 working days of delivery. Please do not commence installation.

  
  

  
  

• Panels must be stored flat and should be conditioned at room temperature for 48 hours prior to installation.

Returns:

• If you wish to return any Multipanel products, please contact us in the first instance.

• Returns must be requested within 5 working days of the original delivery.

• Returns are subject to a £55.00 collection charge plus a 15% restocking charge with a minimum of £30.00.

• Goods must be in the original condition and images will be requested prior to collection. Condition will be determined by the supplier once returned.

Arborfence & TREX products are sent directly from the supplier, and therefore do not qualify for the free delivery over £99 promotion.

Delivery costs are dependent on your region and pack quantities: 

• Lead time for delivery is 3-5 Working Days

• Returns will incur the same cost as the original delivery

• Re-delivery costs will incur 75% of the original carriage fee

• Pallet track will make contact with the customer prior to delivery to ensure they are available on the suggested date and time

• Delivery is Kerbside offload

• Deliveries can only be made to ground level locations 

• Delivery driver is not allowed to enter the property

Showerwall Delivery Terms and Conditions:

• Delivery charge per order applies.

• After placing an order, you will receive an order acknowledgment

• Our supplier partner will then contact you directly to arrange a convenient delivery date for delivery of your order.

• Due to the size of the product an adult must be present to receive the delivery and provide a signature. We are unable to leave the delivery in a safe place.

• Deliveries are to ground floor access only.

• Delivery time is scheduled between 7:00 am and 5:00 pm Monday to Friday.

• If there is a need to reschedule the delivery, a request can be raised to make alternate arrangements. This must be requested at latest 24 hours prior original scheduled delivery or charges may apply.

• In the event of a pre-arranged delivery failing and new date would be scheduled which would incur an additional delivery charge. Original delivery charges cannot be refunded.

• Please ensure all products are checked upon delivery. In the event of any visible damages, please contact us within 72 hours.

Returns:

• If you wish to return any Showerwall products, please contact us in the first instance.

• Returns must be requested within 28 days of the original delivery.

• Returns will be subject to 40% restock fee.

• Goods must be in the original condition and images will be requested prior to collection. Condition will be determined by the supplier once returned.

Colour & Sample Disclaimer:

The colours, textures and finishes of our bricks displayed on this website are intended as a guide only. Due to differences in display screens, lighting conditions, and the natural variation inherent in brick production, the actual product may not exactly match the online image. For this reason, we strongly recommend that you request a physical sample before placing a final order to ensure you are satisfied with the appearance.

Returns & Restocking:

If you request a return for a product that is not faulty, JT Dove reserves the right to apply a manufacturer restocking charge. This restocking charge only covers handling and restocking—it does not include the cost of returning the item(s) to the manufacturer, which will be the responsibility of the customer. Returns must comply with our Returns Policy (including timeframes, packaging, and inspection), and the product must be unused and in original condition to qualify for return acceptance (subject to the restocking charge as noted).