Privacy Policy

Privacy Policy

Build & Plumb Materials Online has long recognised that individuals and other legal entities with whom we conduct business value their personal data. Modern information and communication technologies play a fundamental role in the activities of Build & Plumb Materials Online. It is the goal of Build & Plumb Materials Online to balance the benefits of technology with the right of our customers and contacts to prevent the misuse of their personal data.

The information that you provide to Build & Plumb Materials Online or that Build & Plumb Materials Online acquires about you will always be used exclusively for the purposes listed in this policy to support your customer relationship with Build & Plumb Materials Online. It will not be given or sold to any outside organisation for its use in marketing and solicitation.

Build & Plumb Materials Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/18.

The Collection, Processing, Transfer and Use of Personal Data

In some circumstances, Build & Plumb Materials Online may request personal information from you, like your name, company name, address, e-mail address, domain names, telephone or fax numbers, purchase history and ordering information and related data (altogether the "personal data"). Your response to such enquiries is strictly voluntary. Build & Plumb Materials Online also collects information about you with respect to the use of this web site (the "web site"); this information is collected automatically and requires no action on your part and encompasses information as to whether you visit the web site, how often you visit and what parts of the web site you visit most often.

Build & Plumb Materials Online uses your personal data to improve its web-based offerings as well as for other legitimate business purposes, such as order processing and after-sales services, by means of e-mail, post, fax or by calling you. Occasionally it may be required to share your personal data with third party suppliers, in order to facilitate delivery of goods purchased from Build & Plumb Materials Online. This personal information will be used solely for the purpose of delivery and will not be held or used for any other purpose by said third party supplier. We may also use your personal data to send you further information about Build & Plumb Materials Online products or services (in addition to specific information which you request or which we need to send to you). We may send this information by e-mail, post, fax, or by calling you. You are free at any time to opt-out of receiving such communications in future by contacting us using the contact details given below.

In general, you can visit our web site without divulging any personal information. However, there are areas of the web site that require this information to complete their customisation functions and may not be available to those choosing not to reveal the information requested.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclosure to Third Parties

Build & Plumb Materials Online may disclose aggregate statistics about its web site visitors, customers and sales in order to describe its services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying or identifiable information. Build & Plumb Materials Online may disclose personal data if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Build & Plumb Materials Online or its employees, its web site or visitors to its web site. Build & Plumb Materials Online may also disclose personal data on the sale of the whole or any related part of Build & Plumb Materials Online business and/or assets.

Use of Cookies

Build & Plumb Materials Online occasionally uses Cookies in its web site. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We do not collect any personal data relating to you and only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Web sites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note, that Build & Plumb Materials Online do not have any control over said other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights & Your Consent

By using this web site and providing your personal data to Build & Plumb Materials Online and/or generating personal data through the web site, you consent to the processing and transfer outside your jurisdiction and/or the European Economic Area of your personal data as set out in this data protection statement. Build & Plumb Materials Online reserves the right to change, modify or update this statement at any time. If we make any substantial changes we will endeavour to notify you by posting a prominent announcement on our web page.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us using the contact details below.

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information that we hold about you under the General Data Protection Regulations (GDPR). If you would like a copy of the information held by ourselves pertaining to you please write to us using the contact details below.

Once we have received a request and confirmed your identity as that of the data subject request, unless a relevant exemption applies (e.g. refusal of the request is necessary to safeguard the enforcement of civil law claims), we shall provide a copy of the personal information processed by us within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period by a further two months. If we extend the period for responding we shall inform you within one month of receipt of the request and explain the reasons for the delay.

Before providing personal data in response to a request, we shall review the information to be disclosed and ascertain whether the data includes personal data to other individuals. If it does we may redact the personal data of those individuals, unless those individuals have consented to disclosure of their personal data.

If the request is manifestly unfounded or excessive, for example, because of its repetitive character, we may charge a reasonable fee, taking into account the administrative cost of providing the personal data, or refuse to comply with the request.

If we are not going to respond to the request we shall inform you of the reasons for not taking action. We will also notify you of the options available to lodge a complaint with the ICO.

Under GDPR, data subjects have the right, in certain circumstances, to request that we erase their personal data "Right to be Forgotten". Should we receive such request and have confirmed your identity as that of the data subject, unless a relevant exemption applies (e.g. refusal of the request is necessary for the establishment, exercise or defence of legal claims), we will process your request in line with GDPR and erase your personal data within one month of receiving the request. If the request is complex, or there are a number of requests, we may extend the period by a further two months. If we extend the period for responding we shall inform you within one month of receipt of the request and explain the reasons for the delay.

If the request is manifestly unfounded or excessive, for example, because of its repetitive character, we may charge a reasonable fee, taking into account the administrative cost of providing the personal data, or refuse to comply with the request.

If we are not going to respond to the request we shall inform you of the reasons for not taking action. We will also notify you of the options available to lodge a complaint with the ICO.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email as soon as possible, using the contact details below. We will promptly correct any information found to be incorrect.

Contact Details

If you have any questions about this data protection statement, the data processing practices of Build & Plumb Materials Online, or your dealings with this web site, you can contact us by e-mail at dpconsent@jtdove.co.uk, by phone on 0191 2295048 or by post to the address below:

J T Dove Limited 
Web Support 
Riversdale Way 
Newburn Haugh Industrial Estate 
Newcastle upon Tyne 
NE15 8SF

 

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