Privacy Policy

Welcome to the J.T.Dove Limited (t/a Build & Plumb) privacy policy.

This privacy policy was last updated on 8th November 2023; amended (20/07/26) to reflect data processing carried out via the Electronic Withdrawal Function (EU Directive 2023/2673).

Build & Plumb has long recognised that individuals and other legal entities with whom we conduct business value their personal data. Modern information and communication technologies play a fundamental role in the activities of Build & Plumb. It is the goal of Build & Plumb to balance the benefits of technology with the right of our customers and contacts to prevent the misuse of their personal data.

The information that you provide to Build & Plumb or that Build & Plumb acquires about you will always be used exclusively for the purposes listed in this privacy policy to support your customer relationship with Build & Plumb. It will not be given or sold to any outside organisation for its use in marketing and solicitation.

This privacy policy aims to give you information on how Build & Plumb collects and processes your personal data through your use of this website and other ways you may engage with our products and services. Build & Plumb may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy was updated on 8th November 2023.

This website is not intended for children and we do not knowingly collect personal data relating to children.

Controller

Build & Plumb is the trading name for J T Dove Limited. J T Dove Limited is the controller and responsible for your personal data collected through the Build & Plumb website. References to “J T Dove Limited”, “Build & Plumb”, “we”, “us” or “our” in this privacy policy means J T Dove Limited is the controller.

We have appointed a compliance officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the compliance officer using the email [email protected].

We reserve the right to change, modify or update this privacy policy at any time. If we make any substantial changes we will endeavor to notify you by posting a prominent announcement on our website.

The Personal Data we collect about You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

· Identity Data includes first name and last name

· Contact Data includes billing address, delivery address, email address, fax numbers and telephone numbers.

· Financial Data includes payment card details.

· Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

· Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

· Profile Data includes your username and password, company, purchases or orders made by you, your interests, preferences, feedback and survey responses.

· Usage Data includes information about how you use our website, products and services.

· Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Withdrawal Data – where you use the Electronic Withdrawal Function, we collect your Order ID and the email address associated with your order solely to look up your purchase details, process your withdrawal request, and send you an automated confirmation. See the dedicated section below for full details.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your Data Collected?

We use different methods to collect data from you and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

apply for our products or services;
create an account on our website
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey ; or
give us feedback or contact us
Electronic Withdrawal Function – when you submit a withdrawal request via our online form, we collect the Order ID and email address you enter in order to locate your order record. This data is collected directly from you at the point of form submission.

· Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy here for further details.

· Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

· We will collect Technical Data from analytical providers such as Google based outside the UK, advertising networks including, but not limited to, Google Ads, Facebook and Instagram based outside the UK and search information providers such as Google based outside the UK.

· We will collect Contact, Financial and Transaction Data from providers of technical, payment and delivery services including, but not limited to, PayPal, Opayo, Mastercard, Visa and Amex based outside the UK.

· We will collect Identity and Contact Data from providers of courier and delivery services including, but not limited to, eBay based inside the UK.

· We will collect Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

How we use your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

· Where we need to perform the contract we are about to enter into or have entered into with you.

· Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

· Where we need to comply with a legal obligation.

· Where you have provided us with your consent.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one lawful basis has been set out in the table below.

Purpose/activity

Type of data

Lawful basis for processing

To register you as an account holder.

(a) Identity

(b) Contact

Performance of a contract.

To register you as a new customer.

(a) Identity

(b) Contact

Performance of a contract with you.

To respond to your enquiries.

(a) Identity

(b) Contact

Performance of a contract with you.

To process and deliver your order including:

(a) manage payments, fees and charges; and

(b) collect and recover money owed to us.

(a) Identity

(b) Contact

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us).

To send you our marketing and communications.

(a) Identity

(b) Contact

(a) Necessary for our legitimate interests (to promote our products and services.

(b) Consent.

To manage our relationship with you which will include:

(a) notifying you about changes to our terms or privacy policy; and

(b) asking you to leave a review or take a survey.

(a) Identity

(b) Contact

(d) Marketing and Communications

(a) Performance of a contract with you.

(b) Necessary to comply with a legal obligation.

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).

(d) Consent.

To enable you to partake in a prize draw, competition or complete a survey.

(a) Identity

(b) Contact

(d) Usage

(e) Marketing and Communications

(a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

To administer, manage, operate and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

(a) Identity

(b) Contact

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).

(b) Necessary to comply with a legal obligation.

Electronic Withdrawal Function — Data Processing

Where you choose to exercise your right of withdrawal using our online Electronic Withdrawal Function (accessible via the "Withdraw from Contract" link in our website footer), we process the following data:

Data collected:

● Order ID

● Email address associated with your order

Purpose of processing:

● To verify your identity and locate your order record.

● To process and record your withdrawal request in accordance with EU Directive 2023/2673.

● To send you an automated email confirmation of your withdrawal, including the date and time of submission (required by law).

Lawful basis:

● Compliance with a legal obligation (EU Directive 2023/2673, which requires us to provide an Electronic Withdrawal Function and issue a durable confirmation).

●