FREE DELIVERY ON MOST PRODUCTS
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Next Day Delivery Cutoff 12:00 noon

Delivery & Returns

Here at Build & Plumb Materials Online, we want you to be 100% happy with your purchase. Alongside this we want to offer outstanding customer service.

We offer free delivery on the majority of our product lines. Unfortunately, this is not always possible due to various reasons, but we will always endeavour to keep these costs as low as possible.

Next day delivery is available; however, orders for next day delivery must be placed by 12 noon. Any orders placed for next day delivery after this time, will take 2 working days to be delivered.

Working/delivery days are Monday to Friday, deliveries will not normally be made Saturday or Sunday.

We offer a 30-day returns policy on all of our items, as long as the item is unused, undamaged and in its original packaging, rest assured we will accept your return and give a full refund if the above conditions are met. We only ask that the postage is covered by yourself.

On the rare occasion, if your item is damaged on arrival please let us know within 24 hours of receipt of the item so we can organise a new item to be delivered and ask that the damaged item be returned.

On the event of a defect being found upon install or use please contact us immediately to allow us to resolve the issue in accordance to manufacturer/supplier terms and conditions.

For any issues surrounding the return of an item please let us know either by phone on 01228 635022 or by emailing help@buildandplumb.co.uk.

Disclaimer

Please do not book any trades persons to complete a job involving goods ordered from ourselves, until all parts of your order have been received in good order. Build & Plumb cannot be held responsible for any standing time charges that you may incur due to damages, defects, faults or issues with goods in transit. 

Rowlinson

Deliveries are made directly from Rowlinson themselves; they advise deliveries take 14-21 days. You will be contacted by the courier before delivery is attempted.

Pavestone

Deliveries are made directly from the manufacturers themselves and they will be in contact shortly after your order is placed to arrange a convenient delivery date for you.

Delivery timescales for paving products can vary.

Durapost

DuraPost®, please note that the delivery of your DuraPost® may come in two deliveries as some parts come from a separate depot, this will be delivered in 3-5 working days.   

XL Joinery

Direct Delivery - Usually 3-5 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include mobile phone number.

LPD Doors

Direct Delivery - Usually 3-5 working days, customers will be contacted directly form the manufacturer to book in delivery. Customers are advised to include mobile phone number.

Namgrass

Direct from supplier usually 3-5 working days. Please note:

  • Deliveries are made between 8am -6pm with our courier.
  • Someone must be on site who is able to assist the driver with offloading the goods.
  • If the driver is unable to make delivery, a £40 re-delivery fee may be charged.

Rolawn 

Direct from supplier usually 3-5 working days. Please include E-mail address to get updated when the order will be delivered.

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